Shipping policy
Overview
Thank you for visiting Chemerycrane! We are committed to delivering your order in a timely manner. Please read our shipping policy carefully to understand our practices regarding shipping and delivery.
Processing Time
All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or during peak seasons, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer a variety of shipping options to meet your needs:
- Standard Shipping: Delivery within 5-10 business days
- Expedited Shipping: Delivery within 2-3 business days
- Express Shipping: Delivery within 1-2 business days
Please note that delivery times are estimates and can be affected by factors outside our control, including carrier delays.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment.
Shipping Restrictions
We currently do not ship to P.O. boxes or APO/FPO addresses. Please provide a valid street address for all deliveries.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately. We will work with you and the carrier to resolve the issue. Please retain all packaging and documentation for your records.
Contact Us
If you have any questions regarding our shipping policy, please contact us at hello@chemerycrane.com.